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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1123
    hotstartsupport
    Participant

    Hello, we have recently purchased Boka Pro, we cannot seem to get the main hero banner to display on mobile/tablet devices but it works fine on desktop > the website is here http://www.hotstart.com.au

    #1125
    hasib
    Keymaster

    Hi Hotstartsupport,

    I can see you are using older version of boka pro theme. Please login to your themetim account and download the latest version of Boka Pro ( 1.0.7 ) then re-install the theme. This will fix the issue.

    Thanks,
    Hasib

    #1126
    hotstartsupport
    Participant

    I can see i’m on Boka Pro 1.0.4, I didn’t realize there was an update because nothing was showing available on the backend, do these have to be applied manually?

    #1127
    Paul
    Participant

    OK We have Boka Pro 1.0.9 download, when we install it fails.
    If we uninstall the old version first will we loose settings?

    #1129
    hasib
    Keymaster

    Hi hotstartsupport,

    As we cannot store a pro theme to wordpress theme directory, it is not possible for us to show the default update available notice at your dashboard. However we are working for a manual update notice hack for our pro themes.
    So for now, you have to login to your themetim account and check if there any more recent updated version.

    Thanks for your understanding.

    #1130
    hasib
    Keymaster

    Hello Paul,

    Uninstalling old version should not cause losing settings data.
    If your are anxious, you can just replace the theme files at your ftp server.

    #1131
    Paul
    Participant

    Thanks so much! going to FTP 🙂

    #1132
    Paul
    Participant

    Hi Again Hasib,

    This has resolved my issue, thanks so much for your time

    Rob.

Viewing 8 posts - 1 through 8 (of 8 total)
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